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Brazilian Symposium on Software Quality 2013

Prof ADRIANO ALBUQUERQUE, Prof Rossana Andrade, Prof Itana Gimenes

  1. Case study

    From project-oriented to service-oriented software development: an industrial experience guided by a service reference model

    In organizations with software systems in production, new and often unexpected requirements for development come up due to strategic, tactical, and operational customer needs. In this context, it is a strategi...

    Marcos Kalinowski, Stefan Biffl, Rodrigo Oliveira Spínola and Sheila Reinehr

    Journal of Software Engineering Research and Development 2014 2:10

    Published on: 30 August 2014

  2. Review

    Improvement of IT service processes: a study of critical success factors

    Maturity models and Information Technology (IT) service management models guide the definition and improvement of service management processes. Known approaches include ITIL, COBIT, ISO/IEC 20000, CMMI-SVC, an...

    Thaíssa Diirr and Gleison Santos

    Journal of Software Engineering Research and Development 2014 2:4

    Published on: 15 May 2014

  3. Case study

    Applying statistical process control in small sized evolutionary projects: results and lessons learned in the implementation of CMMI-DEV maturity level 5 in Synapsis Brazil

    This paper presents the roadmap adopted by Synapsis Brazil to implement the process areas of CMMI-DEV Maturity Level 5 in small sized evolutionary projects. We also discuss the results of applying statistical ...

    Carlos Simões and Mariano Montoni

    Journal of Software Engineering Research and Development 2014 2:2

    Published on: 24 March 2014