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Frequently Asked Questions

Many of our customers prefer seeing if an answer is already available online before getting in touch so we have created pages addressing the most common queries we receive from our customers.
Areas covered include general questions about open access, login, how to check the status of a manuscript and paying an article-processing charge. 

If you can’t find what you are looking for on our Support FAQ pages below please feel free to contact us directly using the options available here.

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