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Developing Mobility as a Service – User, operator and governance perspectives

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Mobility as a Service (MaaS) can be briefly described as a concept that aims to fulfil individuals' mobility needs in a sustainable way by combining different transport services, potentially offering a path for breaking out of individual and societal car dependence. The combination of integration across modes, information and payment systems, as well as customization for different user needs relies on the development of various technologies. In addition, these integration and customization efforts enabled by wider digitalization are related to many collaboration opportunities and challenges across diverse sets of actors.

As we are witnessing MaaS emergence across the world, research on MaaS is accumulating rapidly. Previous research considered different perspectives on MaaS conceptualization and implementation, understanding roles and responsibilities of various stakeholders, and anticipating desired and undesired implications for transport systems and society at large.

This article collection aims to provide additional breadth and depth to the MaaS literature with studies across Europe and the world, focusing on a range of underlying implemented and envisioned MaaS technologies and services. In order to unpack the full complexity of dynamic innovation and implementation processes, studies in this collection use diverse methodological approaches, spanning from modelling to business model analysis. In addition, collected studies rely on a multitude of conceptual frameworks, drawing from engineering to service design to psychology. The papers of the topical collection will be of interest to European and international transport researchers, practitioners, and policymakers.

  1. Mobility as a Service (MaaS) is a new transport concept which integrates, manages, and distributes private and public mobility alternatives by using intelligent digital technologies. Recently, research and imp...

    Authors: Domokos Esztergár-Kiss, Tamás Kerényi, Tamás Mátrai and Attila Aba

    Citation: European Transport Research Review 2020 12:67

    Content type: Original Paper

    Published on:

  2. The present study aims to investigate user attitudes and behaviour when users interact with a corporate multimodal mobility sharing system, consisting of battery electric vehicles (BEVs), pedelecs (i.e. electr...

    Authors: Madlen Günther, Benjamin Jacobsen, Marco Rehme, Uwe Götze and Josef F. Krems

    Citation: European Transport Research Review 2020 12:64

    Content type: Original Paper

    Published on:

  3. Amsterdam is a culturally rich city attracting millions of tourists. Popular activities in Amsterdam consist of museum visits and boat tours. By strategically combining them, this paper presents an innovative ...

    Authors: Helena Hang Rong, Wei Tu, Fábio Duarte and Carlo Ratti

    Citation: European Transport Research Review 2020 12:63

    Content type: Original Paper

    Published on:

  4. The purpose of this paper is to present the impact assessment results of Mobility as a Service pilots based on public-private collaboration. In the pilots, companies and local and regional stakeholders joined ...

    Authors: Jenni Eckhardt, Arttu Lauhkonen and Aki Aapaoja

    Citation: European Transport Research Review 2020 12:49

    Content type: Original Paper

    Published on:

    The Correction to this article has been published in European Transport Research Review 2020 12:53